Dear customers,

The Kamari Gold online store is an online product sales store based in Santorini.

The website of the Kamari Gold store aims to inform consumers about its products, giving them the possibility to place their order online.

Access to and use of it is subject to the following terms and conditions, which supersede any contrary express or implied agreement between Kamari Gold Store and its user-visitors.

The store takes every reasonable measure so that the data and information contained on its website are complete, accurate and reliable. The store does not guarantee the correctness, completeness, accuracy and reliability of the above information and is not liable to the users for any damage due to their incorrect and inaccurate nature. The store reserves the right to modify its website, to add, modify and remove any element and information included in it without notice. It still reserves the right to modify these terms at any time. Your access to the store's website confirms that you have understood the terms hereof and fully agree with them. For any dispute arising from the use of the services herein between the user and the store, Greek law is applicable and the courts of Santorini are competent

ORDER

The conclusion of a valid order is possible if the consumer is legally competent according to the Greek Civil Code, i.e. if he has reached the age of 18The year of age and is not subject to judicial assistance in concluding a contract of sale.

The order is placed:

A) Via electronic order by following the following steps:

The consumer registers on the store's website by filling in the corresponding form with his name and e-mail address while also defining his personal access code on the website. He will then receive a message from the store in his e-mail confirming his registration. 

In order to place an order, fill in the relevant form with the necessary information to conclude the contract.

Completion of the order takes place with the unreserved acceptance of these Terms of Use and its Final Submission. Until the point of Final Submission, the customer can cancel the order to be completed at any time. From the moment of Final Submission onwards, the cancellation is carried out in agreement between the customer and the store either by phone or by email to [email protected] marked "Cancel Order" and its code, if the order has not yet been shipped. In the event that the order has been shipped, the return costs are borne by the customer.

After sending the order form, the consumer receives a copy of the order, which he can save and/or print, which includes:

• the full name and address of the store.
• the essential characteristics of the good.
• the price, quantity and transport costs as well as value added tax, if not included in the price.
• the method of payment, delivery and execution.
• the duration of the offer or price.
• the right of withdrawal, and in particular the terms and manner of exercising the right, and in a separate form of the declaration of withdrawal.
• information about after-sales service and existing warranties.
• the order code with which he can track the progress of his order.

B) By e-mail, by sending a message to the e-mail address [email protected] or by following the relevant website application in the selection Contact, where you fill in the corresponding form. The method in question consists in the case of ordering a personalized item, which requires either modification or special construction by the store (eg wedding rings or modification of a ring in a specific number). Following your message we will contact you personally through any suitable means in order to achieve the best and fastest possible service. 

Intellectual property rights.

The content of this website is the intellectual property of the Kamari Gold store. The distinguishing title, the trademark and the name of the site, in which the website is posted, are the property of the store. All information, text, graphics, design, software and original photographic material are the intellectual property of the store and are protected under relevant provisions of Greek and European law. It is forbidden to reproduce, distribute, modify or use them for commercial purposes without the prior written permission of the ¨Kamari Gold¨ store. 

Right of return/replacement.

In the event of a real defect or lack of agreed quality, the buyer is entitled alternatively without charge to a) repair of the product or b) its replacement or c) a reduction of the price proportional to the defect or d) withdrawal from the sale.

The consumer has the right to demand, free of charge, the correction or replacement of the product if:

• The order is executed incorrectly, i.e. an item other than the one ordered or the wrong quantity or defective product or damaged packaging is delivered.
• The consumer must contact the store within 48 hours of receipt of the product on phone 2310770780 or email [email protected], in order to point out the problem and approve its return.
• If it is a product that does not correspond to the order, that it has not been used and is in its packaging in the condition it was received.
• In any case, the product must be returned with all the original accompanying documents (receipt of purchase, warranty, instructions for use) and in its original packaging.
• Returns are made with the postal company that we will indicate to you for our customers and at the expense of the store.

Right of withdrawal. The consumer has the right to withdraw without reason within fourteen (14) calendar days, unless a longer period has been agreed, by returning the goods to their original condition, without incurring any costs, except for transport costs. This period starts from the receipt of the products. In case of exercising the right of withdrawal by the consumer, the supplier is obliged to return the sums paid by the consumer within fourteen (14) calendar days. 

The exercise of the right of withdrawal by the consumer is possible if:

• Applies to a product for which there has NOT been a previous personalized order, such as wedding rings, or conversions, or a product that is not in our catalog.
• Complete and send the relevant withdrawal form that is granted to him when placing the order.
• The product has not been worn or used beyond testing, no pieces have been removed from the watches bracelet and no modifications have been made to the jewelry.
• The ¨CHARITIDIS¨ store tags and product labels have not been removed or damaged in any way.
• All documents accompanying the product, such as the warranty, instructions for use, and proof of purchase, are returned.
• The product is shipped in the packaging in which it was received.
• An email is sent to the address [email protected] indicating return and mentioning the order code.

The Kamari Gold store bears no responsibility for any loss or damage to the product during the return transport. 

In the event that the products are returned damaged or incomplete, the KamariGold store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products, and to unilaterally offset its claim against the customer's claim .

In case of timely cancellation of the order, the money will be returned depending on the way the transaction was completed and the payment was made. In particular, transactions using a credit card will be canceled while in the case of cash on delivery, the money will be deposited into the account indicated by the customer.